With the Apple App Store as your Insights Hub source, you can automatically import your app reviews, making sure no feedback is lost in the process. With App Store integration, you can:
categorize feedback: all notes will be labeled with the App Store logo;
act on feedback, as we send the username of a person leaving the review.
Connect your App Store with Insights Hub
Step 1. Navigate to Hub in your Survicate Panel. If you haven't added any data to the Hub yet, click on Add feedback and Integration.
If you already have some data in your Insights Hub, go to Add Feedback in the Hub and click on Integration.
Step 2. Choose App Store from the list of sources.
Step 3. Connect your App Store with the Connect button in the top-right corner.
Step 4. Here, you can set up your Source. Please go to your mobile app's page in the App Store, copy the link, paste it into the text field in Survicate, and click Connect:
You can decide whether to collect your reviews from the moment of connection or to pass on past reviews as well. Just select a time frame for importing past reviews and click Import.
💡 The Last year option will import reviews from the last 365 days.
Using the Insights Hub
Now that you have synced App Store reviews to Insights Hub, the Hub will categorize and analyze feedback from this and other sources, to:
automatically detect customer sentiment;
identify technical issues and bugs reported by users and segment them into Topics and actionable Insights;
understand your customers' needs and wants better.
Feedback will be automatically segmented into Topics:
This segmentation is done thanks to AI, which prepares the most suitable categories based on the feedback you send to Insights Hub.
Feel free to click on one of the Topics to analyze individual feedback pieces that are included, or see Insights generated from feedback as Charts. You can also delete a Topic, apply filters and/or searches to further analyze the data, and export it to share with your team:
You can filter by Date, Sentiment, and other parameters.
Inside a Topic, you will automatically land on the Insights tab. Insights are further categories into which the AI assistant splits your feedback.
Feel free to turn one or more of the Insights into a separate Topic to best suit your needs:
By clicking on an Insights, and then on one of the feedback pieces:
you will be presented with more details about this piece of feedback, and you will have the option to share its link or delete it:
At any point, you can click on the Add feedback button to connect another data source or to add a note manually.
Check out this section of our Help Center to read more about feedback sources available in the Insights Hub.
The Insights Hub also comes with a Research Assistant where, thanks to AI, you can quickly and effectively find answers to all your questions and the responses are supported by the feedback pieces you integrated into the Insights Hub and your survey responses.
Troubleshooting
My responses from the App Store are not visible in the Insights Hub
We can only import public reviews. Insights Hub only sees reviews that are visible on the application's page on the App Store for regular users.
Also, only reviews with a text are sent to Insights Hub. Reviews where a user just left a score will not appear in Insights Hub.
📞 If you have any questions or need assistance - feel free to reach out to our team via chat or email: support@survicate.com.
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