In this article, we will explore how gathering survey responses can help you use Zapier automation to improve customer support operations in Freshdesk.
📌 If you haven't set up the Zapier integration yet, please follow our instructions provided here.
📨 Immediate action on feedback
Support tickets can be created based on specific survey responses. For instance, if a customer expresses dissatisfaction in a feedback survey following a purchase or interaction, a support ticket can be automatically generated in Freshdesk.
You will be able to select the ticket priority, type, and description in Zapier's configuration.
Once your respondent answers the question with a specific response you will see it in the ticket:
This ensures that any issues faced by customers are being addressed proactively, which leads to an enhancement of customer satisfaction and loyalty.
👤Save time - create a new contact
When new users complete the contact form in the survey, their details can be automatically added as new contacts in Freshdesk.
In Zapier, set up the below Zap:
After that, you will find additional fields to fill ➡️ Create Contact in Freshdesk:
Done! In your Freshdesk Contact tab, you will see all the required details:
📞 If you have any questions - reach out to our team at support@survicate.com or start a chat conversation 👉