LiveChat integration allows you to synchronize your chat transcripts to Survicate effortlessly.

Read on to learn how you can transfer your chat transcripts from Livechat to Research Hub! 🚀

Step 1. Navigate to Hub in your Survicate Panel ➡️ Data Sources ➡️ Integration ➡️ LiveChat ➡️ Connect.

A pop-up window will appear for you to log in to your LiveChat account. If you don't see the pop-up window, you may need to allow pop-ups in your browser - please look for the settings in your browser URL bar, or use instructions for Chrome, Firefox, Opera, Edge, or Safari.

⌛️ The automatic synchronization of chat transcripts from LiveChat to Survicate Research Hub will send newly closed conversations every hour on the hour (at the beginning of each hour), if there are new closed chats to sync.

You can choose whether you want to sync all chats or just those tagged with chosen tags.

Step 3. You can decide whether to collect your chat transcripts from the moment of connection or to pass on past chat transcripts as well. Just select a time frame for importing past chats and click Import.

After choosing to import past chat transcripts, you will start receiving them to the Research Hub right away. You can watch the count increase directly in the integration box as past chats are imported, so you always know how much data is available before you run your first project.

Now that you have connected an integration to Research Hub, you can use this feedback as a source in any Project. Research Hub's AI will analyze it alongside feedback from your other connected sources to:

To put this feedback to work, start a Project. Give it a research question, select this integration as one of your sources, and click New Research Project.

A Research Project is a focused analysis built around a specific research question. You define the question, choose which feedback sources to include, and run the analysis on your terms.

Select LiveChat transcripts when setting up a project to let Research Hub synthesize patterns from real customer conversations into your reports.

Once your report is generated, Research Hub surfaces AI-discovered insights based on the patterns found across your sources. From there, you can select any specific insight to track it over time.

At any point, click Data to connect another source. If you haven't uploaded transcription or files before navigate to the Research Hub ➡️ Data Source to upload new data after that you can use in your running research.

Check out this section of our Help Center to read more about feedback sources available in Research Hub.

In the Charts tab, you can create custom charts and dashboards within your Research Project. These charts and dashboards are specific to the feedback and analysis of particular research projects. Click +Add Chart to create your first widget. In the creation view, you can choose the chart type, specify the dates you want to include, and add a breakdown to your data.

Once you create your first widget, you can add more via the +Add Chart button in the upper right-hand corner of the screen:

The Research Agent can answer your question based on data from various sources that you used in this Research project.

To open the Agent, click on Ask Agent in the bottom right corner of your research project in the Hub:

💡 You can select a fragment of the report, and the Agent will focus on this given fragment to answer your question in context.