You can push data from dozens of other web services and make Research Hub a central platform for all customer insights by using Zapier to:

Step 1. Navigate to the Hub in your Survicate Panel, and click Data sources at the bottom of the Research Hub sidebar:

Step 2. In the Integrations tab, find Zapier on the list of sources and click Connect:

Step 4. After logging in, go to App connections in Zapier and click Create connection.

Step 5. Search for Survicate and select it:

Step 6. Paste your Survicate API key and click Connect:

You can find API Key in your Settings ➡️ Access keys.

Step 7. To test the connection, go to App connections in Zapier, click the three dots next to your Survicate connection, and select Test connection:

Once that's done, you can start creating an automation! Use a pre-made Zap or create your own with the Zap Editor. Creating a Zap requires no coding knowledge; you'll be walked step-by-step through the setup. 

Step 1. To send feedback to Research Hub with Zaps, in Triggers, choose a tool from which you'd like to send data and feedback to Survicate.

Step 2. Then, in the Action step, choose Survicate and Send to Research Hub.

As you can see, you can send the whole Slack message to Research Hub as feedback, along with additional info, like author and tags.

Now that you have sent data from Zapier to Research Hub, they can be used in your Reports. Once you create a Report, the data can be used to draw conclusions and identify strengths and pain points. The detailed scheme of your report, and its main topics, depend on your project description, provided in the process of creating the project. Once you create a Report, you'll see five tabs:

The report is the main part of the project, as it's created based on the information and criteria you provided while adding a new project. Below, you can see an excerpt of an exemplary project created solely based on feedback sent via Zapier.

All data you decide to send to the Research Hub from various sources will be presented as pieces of feedback for you to analyze. Feedback is automatically categorized into Insights. Use the filters at the top to switch between Tracked, AI discovered, and Resolved Insights.

You can also add your own Insight with + Add insight:

In the Charts tab, you can create custom charts and dashboards within your Research Project. These charts and dashboards are specific to the feedback and analysis of particular research projects. Click + Add chart to create your first chart. In the creation view, you can choose the chart type, specify the dates you want to include, and add a breakdown to your data. Then click Save widget.

Once you create your first widget, you can add more via the + Add chart button in the upper right-hand corner of the screen:

❗ Charts are based on tracked Insights. If your project doesn't have any yet, Track the Insights you want to follow first.

In the Data tab of your Research Project, you can see which feedback the project uses. If the project is based on All feedback, everything you add to Research Hub (survey responses, files, integration imports, and transcripts) is included automatically. Click Filter sources to limit which feedback is taken into account.

If you add more data to your project and want to include it in the report, click Regenerate. The report has to be approved for the Regenerate button to appear.

Regenerating erases your existing report, including any edits, and replaces it with a new version, so you'll be asked to confirm first:

The Research Agent can answer your question based on data from various sources that you used in this Research project.

To open the Agent, click on Ask Agent in the bottom right corner of your research project in the Hub:

💡 You can select a fragment of the report, and the Agent will focus on this given fragment to answer your question in context.

In the Setup tab of your Research Project, you can change your project's name. You can also see the project's type, sources, description, and more.