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What is Feedback Hub and how to use it?
What is Feedback Hub and how to use it?

Feedback Hub terminology, how to categorize feedback

Agnieszka avatar
Written by Agnieszka
Updated over a week ago

Feedback Hub is a next-gen tool that gathers and categorizes feedback from several sources. It can be used to:

  • collect feature requests from your users;

  • gather insights on various aspects of your service;

  • understand your customers better.

How does Feedback Hub work?

Feedback Hub contains all your feedback in notes. A note is one Intercom conversation, App Store review, or feedback from different sources.

To Feedback Hub you can add new notes manually, using Chrome Add-on, or sourcing data from software like Intercom, Google Play Store, Slack, Zapier, or your Email inbox.Β 

How to create a new note?

Step 1. Navigate to Feedback Hub at the top of your Survicate Panel.

Step 2. To create a new note, click Add feedback.

Step 3. Write the feedback note, add information about its source, and, optionally, tag the note.

Step 4. Click Add. Now you can see your new note added. You can add more tags by clicking the 🏷 icon

You can remove tags by choosing the ❌ icon next to it.

How to filter and search messages?

Click on a specific tag in the Inbox section on the left side or use the search bar to find the feedback piece you are looking for:

Best practices

Send survey answers to Feedback Hub

Store your Survicate survey feedback and organize them with tags, highlighting and prioritizing feedback.

Pass Intercom conversations as Feedback Hub notes

Import your Intercom conversations to Feedback Hub, ensure no feedback is lost in a process, or categorize feedback with the Intercom logo.

Create Feedback Hub notes from your Email Inbox

Pass messages from your inbox directly to your Feedback Hub into separate messages to see the whole context feedback was given in.

Send Slack conversation as Feedback Hub

Send important parts of conversations with a single click.

πŸ“ž If you have any questions or need assistance - feel free to reach out to our team via chat or email:

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