Learn how the Survicate x Intercom integration can improve your Intercom Help Center!
This article will provide you with valuable tips for utilizing Survicate surveys and Intercom integration to take your feedback collection to the next level.
To improve your Help Centre, ask your customers for feedback on their experience and the usefulness of the articles they read.
We suggest using the Intercom survey to gather feedback on your article as a valuable step in improving your customer experience. Participating in this survey is a fantastic opportunity to gain valuable insights that can help you improve your content and enhance overall customer satisfaction. Take advantage of this chance to take your business to the next level!🪄
With Intercom functionality, you can add Rules, Frequency, and Scheduling to your outbound post. This can help you set up the audience, the URL of the visited article, and other targeting options.
For example, at Survicate, we configure surveys to appear in our articles after customers have been on the page for 6 seconds on any day, any time.
Get ready to create your survey by exploring the usefulness of your article with the following questions:
Was this article helpful?
Have you resolved all your doubts with this article?
What would you like to learn about [name of feature/product]?
What was difficult for you to achieve without this article?
Would you like to try out the [name of feature/product]?
How would you rate your overall experience using our help center, from start to finish?
Is there anything we could improve in our help center's content or functionality?
How easy was it to find the information you were looking for in our help center?