You can send your surveys via Intercom using default HTML code (view article on it here), but you can also customise the message yourself by hiding answers behind Intercom buttons. 

Why would you do it?

  • to make your emails look better and matching with all the rest of your Intercom communication
  • to increase the response rate of your surveys

How to do it?

1. Create standard Intercom email survey

Click on the big yellow New survey button on the left of your dashboard. Select the Send via email or link, pick Intercom as the distribution tool and name your survey

Then choose the first question- if you decide to use single-answer question we will provide you with HTML code (you will be able to hide every answer behind a button); however, if you choose any other type of survey, we will give you access only to the link leading to a survey.

2. Copy a link to a survey or an answer

If your first question is any type despite single choice, you can copy a link:

 And hide it under CTA button in Intercom

If you have chosen single choice survey, you can hide each answer behind a separate button. Just go to Get your survey and copy the link:

❗️The HTML code consists of a question and multiple answers, each with unique URL (between <p> tags)

<p><a href="Here is answer URL" target="_blank" rel="nofollow">Here is the answer</a></p>

Please note, that you need to copy URL preceding the answer to connect right answer with the button (as in example). 

✅ It's ready! Send your new, great looking survey to customers and get ready for dozens of responses!

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