With Survicate, it's possible to show your Website or in-product survey at certain moments of the customer journey.
Setting up your survey to pop up after a visitor triggers a specific event can not only improve the experience for the respondent but also give you more reliable results.
This article will guide you step-by-step through the process of creating, adjusting, and launching a Website or in-product survey after an event on your webpage.
Step 1. Create a website survey
1. Create a new survey and choose the Website or in-product surveys type from the menu. You can either set up a survey of your own, select a survey from our templates library, create a survey with AI, or import questions you prepared before:
2. Customize your widget style and colors in the Create tab, and make your survey entirely branded as your own! You can change the placement of the survey on the page and modify your survey messages.
Step 2. Set up the survey to trigger after an event
1. Head over to the Target > Triggers tab.
Under the option, When would you like to show the survey? select When a user triggers an event.
Here, type your event name; you can also add event properties.
For this option to trigger a survey after a specified event correctly, your developers should use the
_sva.invokeEvent("eventName") method in the Survicate tracking code in your website.
More information can be found in our documentation for developers.
Then, you can set up events in the Survicate panel in various Website surveys without your developers' help!
If you choose to + Add another event to the targeting, the survey will appear if the visitor triggers one of the events:
2. You can set up the audience to target your survey to a specific group of website visitors or trigger your survey only on certain pages to further control who should be able to see and answer your survey.