With multilingual surveys, you can:

  • translate your survey manually or automatically;

  • customize the experience for your respondents and as a result increase the response rate, by making sure your contacts see the survey in their language;

  • save time by creating just one survey instead of multiple ones for each language;

  • analyze the results for all respondents altogether.

In this article, you'll learn how to add languages to your survey, translate your questions and filter the results by language.

πŸ“Œ Please note that this feature is available for Website or in-product and Email or shareable link surveys. It is a premium feature included from the Professional plan.

Table of contents:

  1. Add languages to your survey

  2. Translate the questions manually

  3. Translate the questions automatically

  4. Launch your survey

  5. Filter results by languages

  6. Troubleshooting

  7. Best practices

Step 1. Add languages to your survey

1. Go to the Create > Languages tab of your survey and click on Translations:

2. You'll see a pop-up window asking you to choose which languages you want to have in your survey. You can choose many at once or if you're not sure which ones you'll need, feel free to just pick one and you can always add more later on.

πŸ“Œ The maximum number of languages that a survey can be translated to is currently 50. If you need more languages, please let us know on chat πŸ‘‰.

Step 2. Translate the questions manually

After selecting which languages you want to show your survey in, it's time to translate your questions. You can click on Manual Translation and start typing the questions and answer choices by yourself:

Just click on one of the questions to enable the editing option. The layout of the Translations tab lets you easily switch between the newly added languages and you can see the original questions on the left side to make it easier for you without having to switch between the tabs.

You can also delete a language by clicking on the πŸ—‘ icon next to it:

Step 3. Translate the questions automatically

If you don't wish to translate the questions manually, click on Google Translation and you'll see your survey in the new languages within seconds:

If you'd like to modify any of the translated text, you can do it by clicking on any of the questions, as with manual translation, and editing them.

Step 4. Launch your survey

1. Share your Email/Shareable link survey with a link or embed it in an email. You only need to do this once and the respondents who receive your survey and click on the link will be shown the questions in the language of their browser.

2. Start the website survey in its Launch tab. It will appear to your website visitors either in the language of their browser or in the default language.

πŸ’‘Please note that if you want to exclude the visitors, whose language is not supported by your survey, from seeing it, you can set it up in the Target > Audience tab:

Step 5. Filter results by languages

In the Analyze tab, you can choose to either see all survey responses together or click on Filter and compare the responses of users in different languages:

Troubleshooting

Some of my respondents don't see the survey in their own language

If your survey hasn't been translated to a language that someone's browser is in, they will be shown the original version of the survey you have created.

The hyperlinks in my translated survey haven't been translated

The hyperlinks you add to your survey will not be translated, rather they will be copied. If you'd like to direct respondents speaking different languages to different URLs, please modify the translated version of the survey by updating the links.

Best practices

Maximize your response rate

Learn how to use Survicate surveys to increase your response rate. Create a survey both for Emails and for your Website, to reach more contacts!

Integrate your surveys for seamless customer feedback

Connect your Survicate account with your business systems and update the subscriber profiles with survey responses you receive using our native integrations.

πŸ“ž If you have any questions about Multilingual surveys - feel free to reach out to our team via chat or email: support@survicate.com.

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