Application security

Security measures we have taken for payment processing, user roles management and Two-factor authentication (2FA)

Agnieszka avatar
Written by Agnieszka
Updated over a week ago

We strive to provide our customers with solutions that help them safeguard their accounts against data breach and unwarranted interference.

In this article, you'll learn:

  • how we process payments;

  • what are the possible user roles;

  • how to enable two-factor authentication (2FA) on your account.

Payment processing

At Survicate, credit card data security is of crucial importance. For that reason, we use Braintree to handle credit card information securely. We use Recurly to manage the customer's subscription and billing information. Both Braintree and Recurly are Validated Level 1 PCI DSS Compliant Service Providers.

โ„น๏ธ Learn more about Braintree security practices.

User roles management

Survicate segments the Survicate Panel into different areas of access for maximum user control. There are four roles in Survicate, each serving a different purpose. You can be either an organization owner, workspace administrator, user, or guest. Users will not be able to see or access navigation menu items or pages they do not have access to.

๐Ÿ“Œ Read more on adding and managing users and available user roles here.

Two-factor authentication (2FA)

To add an additional layer of security to your Survicate account, you can turn on two-factor authentication (2FA).

We highly recommend enabling two-factor authentication which has become a standard method of authentication across the internet to protect yourself against unauthorized access.

Single Sign-On (SSO)

SAML single-sign-on gives users a centralized and secure way of controlling access to their organizations. Survicate supports SSO via SAML 2.0 standard. We have dedicated tutorials for Okta and OneLogin, but itโ€™s also possible to integrate with other providers for as long as they support SAML 2.0.

๐Ÿ“Œ Read up more on SSO here.

Learn more

๐Ÿ’ก We perform pentests once a year.

๐Ÿš€ Check the Legal & Security section to learn about Survicate's Infrastructure security and what makes us GDPR compliant.

๐Ÿ’ฌ If any questions arise as you review the documentation, please reach out to us at

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