Setting when the survey should appear
To set when should the website survey appear on your website, go to the Settings of your survey and open When should the survey appear? section.
Here are the most popular use cases for available options:
- Right after the page loads
This option is the best for grasping the first impression or asking for a source visitor has accessed your website from.
- When a user has been on the page for a specific period
The best option in most cases- makes the surveys less obtrusive by letting the visitor adapt to a page and then displaying a survey. Most of our users choose around 5 second period, but some display a survey after 20-30 seconds.
- On exit intent
This option allows you to display a survey when a visitor is about to leave the page, moving the cursor towards the address bar or to close the tab. It's the best moment to ask your clients why didn't they settle a payment or left a cart.
- When a visitor has scrolled percentage of a page
It's the best way to check if your website was clear and provided sufficient information, or if they are interested in having a call about the feature they just have read about.