Survey results basic guide

In this article, you'll learn how to find your survey results, access specific respondent profile and export data reports.

Viewing survey results

To see your survey results, just click on "answers" under any survey in your workspace.

Filter results for advanced analysis

You can apply many filters to survey results and respondents, such as:

  • date chosen from a calendar 
  • system respondent uses 
  • name of a respondent 
  • custom attributes coming from additional sources on your website or URL in link surveys
  • tags applied to respondents with answers to previous surveys
  • answer they gave to a specific question

Accessing respondent's profile

While you are already at results' page, just simply move to Survey respondents. This is the place where you can analyse responses once by one. In order to see all the information about respondent, pick a profile, open a menu by clicking three dots icon on the right, and you got it!

Data export - CSV and XLS reports

If you are more data savvy, try working on the reports on your own device. Click on three dots icon in survey results and pick preferable format of the data.

Then go to Settings > Data export history to download a file.

CSV and XLS reports contain all data gathered for every respondent, such as:

  • date of response
  • the answer to each question
  • visitor ID
  • information from other software, such as Intercom
  • user agent
  • contact information
  • custom cookies values

and many more.

Dates and times of when responses were given are displayed in XLS and CSV reports in UTC time.

Remember, that if you have any filters applied we will export only the data matching all the filters!


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