Survey results basic guide

In this guide, we'll let you know how to find survey results, access specific respondent profile and export data to XLS or CSV. We also encourage you to check other articles in a section about our data reporting, including in-depth analysis using attributes, manual to setting up email reports as well as getting notified about responses.

Viewing survey results

In order to see responses to any survey, just click on "answers" under any survey in your workspace.

You can either view overall responses for your surveys, or look for them respondent by respondent by going to Survey respondents tab. 

Available filters

You can apply many filters to survey results and respondents, such as:

  • date chosen from a calendar 
  • system respondent uses 
  • name of a respondent 
  • custom attributes coming from additional sources on your website or URL in link surveys
  • tags applied to respondents with answers to previous surveys
  • answer they gave to a specific question
Accessing respondent's profile

While you are already at results' page, just simply move to Survey respondents, pick a profile, open a menu by clicking three dots icon on the right, and you got it!
It can be super useful especially for customer success pros. We collect a lot of data for you, such as tags of respondent and contact details as well as their timeline with previous questionnaires answered, so that you know every detail of person behind a feedback 😃

Data export

If you are more data savvy, try working on the reports on your own! Click on three dots icon in survey results and pick preferable format of the data.

Then go to Settings > Data export history to download a file 😃

CSV and XLS reports contain all data gathered for every respondent, such as:

  • date of response
  • the answer to each question
  • visitor ID
  • information from other software, such as Intercom
  • user agent
  • contact information
  • custom cookies values

and many more.

❗️Remember, that if you have any filters applied we will export only the data matching all the filters!

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