Question and action types
Updated 2 months ago
Survicate offers a wide selection of question types, including common examples such as NPS or open-ended questions. You can also choose from a vast array of actions, such as a thank you message or CTA. You can trigger them upon survey completion, in between questions or when a certain response is given.
All available question types
Here's a breakdown of the available question types along with a brief description:
Type of question | Description |
Single answer selection | Ask a simple y/n question or have respondents pick one item from the list. Respondents will only be able to select a single response.
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Multiple answer selection | Respondents will be able to select multiple items from the list. |
Text answer | Get respondents to provide an open-ended reply (text answer). |
NPS® | Measure brand loyalty by asking how likely your customers are to recommend your company to a friend or colleague.
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Smiley scale | Let your customers express how happy they are on a 3 or 5-point scale. This surveys uses emojis.
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Contact form | Collect additional information from users/visitors such as their email address or job title. Add a confirmation checkbox or security message. Create new leads/contacts in your software based on survey submission. |
Survey invitation | Give visitors the possibility to opt in or out. Ask them whether they'd like to take a survey. |
Date | Get respondents to provide a date when answering the survey. |
Rating | Measure customer satisfaction on a 2 to 10-point scale. This survey uses emojis (you can choose from stars, hearts and thumbs). |
Dropdown list | Get respondents to select one value from a drop-down list. It's different from "Multiple answer selection" in that all options become accessible after clicking on the arrow. |
Matrix question | Respondents will be asked to evaluate multiple items within a single row (on a matrice) using the same column choices. |
Ranking answer | Have respondents rank multiple items in order of preference. They can either drag&drop the available options or type in the value manually, with 1 being the most preferred option. Here's how we calculate ranking question points. |
All available action types
Actions are survey activities performed either upon survey completion or when a specific response is given. As an example, if someone's a promoter (gives a response of 9-10 to your NPS survey), you could route them to an external page where they would be able to submit a positive review for your business. The less complex examples include displaying a simple thank-you message on survey completion.
Here's a detailed breakdown of the available actions:
Type of action | Description |
Thank you message | Write up a custom thank you message and decide when it should be displayed. |
Call to action | Get respondents to perform a specific action by directing them to a certain page. |
Page redirect | Route respondents to any external page of your choice. |
Page redirect with delay | Let your respondents know you'd route them to an external page and then redirect them. |
Add cookie | Assign a cookie value to the respondent. |
Social CTA | Get respondents to become your Facebook, Twitter or Google Plus followers. |
The available question/action types per survey channel
Link/Email surveys
Website surveys
Mobile surveys
Intercom Messenger
Adding a question introduction / characters limit / HTML
🚀 Now that you're familiar with question types, how about you try and set up your first survey? You'll be amazed at how useful your survey insights can be!
💬 If you need our assistance, please reach out to us at support@survicate.com or strike up a chat conversation. 👉
