Question and action types
Survicate offers a wide selection of question types, including common examples such as NPS or open-ended questions. You can also choose from a vast array of actions, such as a thank you message or CTA. You can trigger them upon survey completion, in between questions or when a certain response is given.
All available question types
Here's a breakdown of the available question types along with a brief description:
Type of question
Single answer selection
Ask a simple y/n question or have respondents pick one item from the list. Respondents will only be able to select a single response.
Multiple answer selection
Respondents will be able to select multiple items from the list.
Get respondents to provide an open-ended reply (text answer).
Measure brand loyalty by asking how likely your customers are to recommend your company to a friend or colleague.
Let your customers express how happy they are on a 3 or 5-point scale. This surveys uses emojis.
Collect additional information from users/visitors such as their email address or job title. Add a confirmation checkbox or security message. Create new leads/contacts in your software based on survey submission.
Give visitors the possibility to opt in or out. Ask them whether they'd like to take a survey.
Get respondents to provide a date when answering the survey.
Measure customer satisfaction on a 2 to 10-point scale. This survey uses emojis (you can choose from stars, hearts and thumbs).
Get respondents to select one value from a drop-down list. It's different from "Multiple answer selection" in that all options become accessible after clicking on the arrow.
Respondents will be asked to evaluate multiple items within a single row (on a matrice) using the same column choices.
Have respondents rank multiple items in order of preference. They can either drag&drop the available options or type in the value manually, with 1 being the most preferred option. Here's how we calculate ranking question points.
All available action types
Actions are survey activities performed either upon survey completion or when a specific response is given. As an example, if someone's a promoter (gives a response of 9-10 to your NPS survey), you could route them to an external page where they would be able to submit a positive review for your business. The less complex examples include displaying a simple thank-you message on survey completion.
Here's a detailed breakdown of the available actions:
Type of action
Thank you message
Write up a custom thank you message and decide when it should be displayed.
Call to action
Get respondents to perform a specific action by directing them to a certain page.
Route respondents to any external page of your choice.
Page redirect with delay
Let your respondents know you'd route them to an external page and then redirect them.
Get respondents to become your Facebook, Twitter or Google Plus followers.
The available question/action types per survey channel
Adding a question introduction / characters limit / HTML
🚀 Now that you're familiar with question types, how about you try and set up your first survey? You'll be amazed at how useful your survey insights can be!
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